Returns and Refunds
Our return and refund policy covers you for 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, the item(s) must be in their original condition, unworn, unwashed, not damaged with tags attached. The return will be inspected once received. Any returns worn, washed, damaged not in original condition and missing tags, will be rejected.
You will be notified once refund/exchanged has been processed.
Several types of goods are exempt from being returned including lingerie, swimwear and bodysuits, accessories.
Additional non-returnable items:
Gift cards
Follow these steps if you would like to make a return:
1. Email us at customerservice@justtwogirls.ca with the following information:
Full Name.
Telephone Number.
Address.
Order Number.
Item(s) Returning / Exchanging.
If returning: reasons for return.
If exchanging: please indicate new size you would like to exchange for.
Tracking number of returning package.
2. Place it in your shipping package.
4. Use a trackable and insured shipping method with signature option. We cannot accept COD returns. Please note: Just Two Girls is not responsible for any returns that are lost or stolen while in transit.
5. Include your order number on the return label.
6. Mail your return to the address provided by our customer service team.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@justtwogirls.ca.
Shipping
To return your product, you should mail your product to the address provided by our customer service team.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Last Updated: July 30, 2015
